966OK Withdrawal Guide: Getting Money to Your Wallet, Timings & Limits

Withdrawing after play on 966OK comes down to a few things lined up: giving a mobile wallet number opened in your own name, submitting your ID the first time, and keeping an eye on the request status. The steps below are laid out in exactly that order. First-timers can take up to 6 hours end to end because of the check; from the second time on it's usually done in 28 minutes.

From request to wallet: what to do at each step

1. 1

   Log in and open your wallet

   Go to the login page in your mobile browser or app, enter your number and password, then open the Wallet section from the top menu. The balance card on your home screen also carries a Withdraw button.

2. 2

   Type in the amount

   Enter the amount in the field, minimum ৳১,০০০. If you leave some balance behind instead of pulling it all out at once, you won't have to deposit again next week.

3. ৩

   Give the number that will receive the money

   Use the same bKash, Nagad, Rocket or Upay number you deposited from. Someone else's number or one wrong digit sends the request back and adds time to the refund.

4. ৪

   Upload your ID if this is your first time

   Snap a photo of your national ID, passport or driving licence, any one of the three. If you've submitted it before, this step is skipped and you go straight to confirm.

5. 5

   Confirm and keep the transaction number

   After you send the request, copy or screenshot the transaction ID that appears on screen. When you speak to support later, that number is the most useful thing you can hand over.

Once the request is sent, the History page shows its status: “Processing” means it's being worked on, “Completed” means the money has gone out. Never send the same request twice. A duplicate gets held up and the accounts take longer to settle.

Minimum withdrawal and how long it takes

Writing the limits down in one place makes the maths easier. These are the figures that apply right now:

If you go past the daily limit, the rest stays credited for the next day, it isn't lost. If you regularly cash out larger sums, consider moving up a account tier; the daily limit rises with it. Full details are on the Bonus & VIP page.

Which method pays out, and how fast

Every method below works for both deposits and withdrawals. The money always arrives in taka (BDT), so there's no exchange rate to think about.

• bKash Deposit 1 minute · Withdrawal 28 minutes

  The most widely used option. Take the money to your own registered number.

• Nagad Deposit 1 minute · Withdrawal 28 minutes

  Quick on merchant payments. Match the last four digits of the number.

• Rocket Deposit 1 minute · Withdrawal 28 minutes

  You have to add a check digit before the number, and a wrong one sends the request back.

• Upay Deposit 1 minute · Withdrawal 28 minutes

  The app keeps a clear transaction list, handy when you need proof.

• Bank transfer Deposit 1 minute · Withdrawal 28 minutes

  Used more for bigger amounts. The account name has to match.

Why a request usually gets stuck

Most stuck requests come from a few small slips. Run through the list below:

• Someone else's number: the wallet account isn't in your name. Only use a number registered to you.
• Method doesn't match: you deposited with Nagad but asked for bKash. Take the money out through the same method you paid in.
• Verification still pending: if you didn't send papers on the first request, or the photo was blurry, the request waits.
• Bonus terms not met: money taken with a bonus has to clear its terms before you withdraw. Each bonus page spells out what applies.
• Daily limit crossed: anything over ৳১৫৫,০০০ in one day rolls to the next day.
• Account details don't match: a single letter off in your name, date of birth or number has to be corrected first.

If a request gets stuck, fix the mistake yourself first, then message ২৪/৭ live chat with the transaction number. Firing off new requests for the same problem makes the accounts hard to reconcile.

Identity verification before your first withdrawal on 966OK

You verify your identity just once, before your first payout. The rule follows international anti-money-laundering standards, and it also keeps anyone else out of your account.

Which documents you need

Any one of these three is accepted:

• National ID card (NID)
• Passport
• Driving licence

The name and date of birth on the document must match your account details. If they don't match, your money gets held, so check it first.

Rules for uploading the photo

1. In the Wallet section, tap the “Verify Identity” card and pick which document you are submitting.
2. Take the picture with your phone camera in clear light — not a photocopy or a screenshot.
3. Upload the photo and submit it; you need both the front and the back of the same document.

Keep all four corners inside the frame, make sure the text is not blurry, and don't let glare cover the numbers. Checking usually finishes within 6 hours. When a document is sent back, it is usually because the photo was unclear or a corner was cut off — a fresh photo gets it done.

Where your information is kept

Uploaded documents are used only to verify your account and meet legal obligations. They are never used for advertising or handed to any other company. You can see your own verification status on the Wallet page whenever you want.