This policy is a quick read — we wrote it in plain language. If any line is unclear, ask in live chat and you will get your answer in Bangla.
Who this policy covers
The policy applies in three places: our website, the mobile app and live chat. If you register at 966OK, deposit, place a bet or just read the pages, you are covered by it.
If someone only browses without opening an account, we do not ask for a name or phone number. Only the basic details your browser sends on its own stay with us.
What we collect at 966OK
On the registration form you give your name, mobile number, date of birth and address. The bKash, Nagad, Rocket or Upay number you use to deposit or withdraw gets linked to the account.
Some details are also collected automatically:
- Device type, browser name and IP address
- A record of your bets, deposits, withdrawals and bonus use
- The messages you send in live chat, so we can answer with your earlier issue in mind
What we do with your data
A few core jobs: checking age, keeping deposit and withdrawal records, working out bonus eligibility, and blocking more than one account held by the same person. The 160% first deposit bonus and 8x rollover are both worked out from your own transaction data.
When support looks into a problem, they check account logs and transaction records. We do not sell your name, number or chat messages to advertisers.
What 966OK never asks for
We never ask for your mobile wallet PIN or OTP — not in chat, not over the phone. Wallet numbers stay partly masked in our system; the full number is only seen when matching a transaction.
If anyone claims to be our staff and asks for a PIN or OTP, close the chat at once. A deposit usually lands in your account within a minute and withdrawals normally finish processing in 28 minutes; neither one needs an OTP.
Cookies and language settings
Cookies are small text files that remember whether you are logged in and which language you picked. Without them you would have to log in again every time you moved to another page.
You can clear cookies from your browser settings, but auto login will stop working. We do not place third-party tracking cookies to show you ads.
When outside companies get your data
To send and return money, payment partners (bKash, Nagad, Rocket, Upay, bank transfer) get only the details the transaction needs. While a game runs, providers see only a temporary session ID — not your name or phone number.
We do not give account data to anyone outside without a legal order or a written request from the relevant authority. Our records also note who asked for what.
When you need to show ID
Usually you need to show ID before your first withdrawal. A national ID card, passport or driving licence — any one of the three will do. Once the document is submitted, it is normally reviewed within 6 hours.
When you take the photo, make sure all four corners show and the name and number are clearly readable. A blurry photo means sending it again, and your withdrawal gets delayed too.
Who can see it, how long we keep it
Only staff who need it for their job can see account information, and every time someone opens it, that view is logged. No outside company goes through account details on our behalf.
Even after an account is closed, transaction records have to be kept for a while, because financial paperwork can't simply be wiped the moment you ask. The rest of the information is deleted once it's no longer needed.
What you can do about your own information
Message us on live chat and we can do these things:
- Give you a list of what information is held on your account
- Fix a misspelled name, an old address or a number you've since changed
- Stop promotions or SMS while keeping your account open
- Take a request to close your account, though any transaction still running has to be settled first
Accounts are for adults only
Nobody under 18 can open an account. If we're unsure about age, we may ask for ID. If a minor's account is found in any way, it gets closed and the money deposited is returned.
If you're a parent or guardian and something looks off, tell us in chat and we'll look into it quickly.
How you'll hear about policy changes
This policy may change when new payment methods or new features are added. The updated version always stays on this page, and the old wording isn't quietly removed.
For big changes you get a notice in the app or a message in your account after login. If the rules for deposits or withdrawals change, you're told before they take effect.
Where to send questions or requests
Live chat is open around the clock, and you can get answers in both Bangla and English. The reply to a common question may already be written on the FAQ page, so it's worth a look first.
If you ask for a correction or for your account to be closed, the chat agent will give you a reference number — keep it, and you can ask about the status later.
Finished reading the policy? Head to the home page to look over the games and payment options, or open an account and get started yourself. Both in Bangla, same rules.