Common questions about 966OK, with the answers
The questions we get most about deposits, withdrawals, bonus terms, the app and login are grouped by topic below. If your answer isn't here, live chat is open 24/7.
Answers to the questions we get most
Tap any question to open the answer. The questions are split into three parts: account, money and games.
Account and login
১. What do I need to open a new account?
A working mobile number and a password you pick yourself. Fill in the form on the registration page with the number and password and your account is created. Then log in with the same number and password to deposit money.
২. Is there an age limit for opening an account?
Yes, anyone under eighteen can't open an account. The name and details you give at registration must be your own and correct. If they don't match, the account can be closed.
৩. I forgot my password — what now?
Go to the “Forgot Password” link on the login page, enter your mobile number, put in the code that comes to your phone and set a new password. The old password stops working, so change the saved one on your phone or browser as well.
৪. Can the same person open more than one account?
No, one person can't keep several accounts. Other family members can open an account in their own name with their own number. If bonuses are taken on more than one account held by the same person, the bonus and any winnings from it can be cancelled.
Deposits and withdrawals
৫. What is the smallest amount I can deposit?
৳২৫০ minimum. We accept deposits through five routes — bKash, Nagad, Rocket, Upay and bank transfer. The money usually lands in your balance within a minute.
6. How long does a withdrawal take?
A normal withdrawal is processed in ২৮ minutes. The first time you cash out you have to show your ID, and that first review can take up to ৬ hours. Withdrawals after that are quicker.
৭. How much can I withdraw at once and in a day?
Minimum withdrawal ৳১,০০০ and maximum ৳১৫৫,০০০ a day. To take out more you have to wait for the next day's limit. If you want a bigger amount, send it as a few separate requests instead of one.
৮. What if the money doesn't reach my balance after a deposit?
First check your wallet's transaction history to see if the money was deducted. If it was, send the transaction time and ID in live chat. If nothing was deducted, the payment never went through on the wallet side — check the number and try again.
Bonus, cashback and referral
৯. How much bonus do I get on my first deposit?
১৬০% bonus on the first deposit, up to ৳১৬,৫০০. To withdraw the bonus money you have to wager ৮ times the deposit plus bonus. The full calculation is on the Bonus & VIP page.
১০. How much are the reload bonus and cashback?
Later deposits get a ২১% reload bonus. On top of that, ০.৪% cashback is added on your daily play. Cashback is worked out and added to your balance every day.
১১. What do I get for referring a friend?
The referral bonus is ৳৬০০. It is added when a friend opens an account through your link and makes a first deposit. Tell your friend beforehand to give correct details at registration, or the bonus can get held up.
Games, app and ID
১২. How many games are on the site, and who makes them?
About ৩,৩০০ games. They include slots, fishing and live casino from providers like Sexy Gaming, Spribe, CQ9, Ezugi and Habanero. To see a game's RTP or bet limits, go to the Casino page.
১৩. How big is the app, and which Android versions does it run on?
The APK file is ৫২ MB, version ২.৬.০, free to download. It runs on Android ৭.০ or later. To install it on your phone, grab the file from the download page.
১৪. When might you be asked for ID?
Before your first withdrawal. Any one of a national ID card, passport or driving licence is enough. Once you submit it, review usually takes ৬ hours, so have the papers ready before you request the withdrawal.
What to Do If You Can't Get Into 966OK Login
Most login trouble comes down to small things—Caps Lock left on, the wrong keyboard, a weak network or old cache. Find your problem in the table below and read the what-to-do column. Don't change everything at once; try one step at a time.
| Problem | Common cause | What to do |
|---|---|---|
| Password showing as wrong | Caps Lock on, typing on a Bangla keyboard, or an old password | Tap “Forgot password” on the login page and set a new one. Type your mobile number in English digits. |
| Account temporarily locked | Wrong password entered several times in a row | Wait a little and try again. If that fails, send your user ID in live chat and ask them to unlock the account. |
| Code or OTP arrives late | Weak network, a full SMS inbox, or the code going to a different phone | Check your inbox and spam folder, and switch networks. If the old code won't work, request a new one—but don't ask several times at once. |
| Login page or app won't open | Old browser cache, a dead connection, an outdated app version | Clear the browser cache, move from Wi-Fi to mobile data, close the app and open it again, and check that you have version ২.৬.০. |
| APK won't install | Android is too old, or installs from “unknown sources” are switched off | Turn on install from unknown sources in your phone settings. You need Android ৭.০ or later, and the file is ৫২ MB. |
| You're logged in, but the balance is empty | You've signed in to an account opened with a different number, or a withdrawal hasn't been updated yet | Match the user ID in your profile. If it matches, allow up to ২৮ minutes for the withdrawal to finish; if it still doesn't show, tell support. |
Remember: never send your password, OTP code or wallet PIN in live chat. No one from our team will ever call or message asking for these details. If someone does, report it at once.
What to Have Ready Before You Ask for Help
If the answers on this page don't fix your problem, you can talk to us directly. For a quick reply, keep your question short and clear—what you were doing, when you did it, and what message you're seeing.
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Live chat, open ২৪/৭
There's only one way to reach us directly—the live chat inside the website or app. It's open any time of day, any day of the week. No waiting around for phone calls or emails.
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Keep these handy
Your user ID or the mobile number you registered with, the time and ID of the transaction, a screenshot of the message on your screen, plus your phone model and browser name. With money questions, these details speed up the check.
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How long a reply takes
After you ask in live chat, wait—sending the same question again pushes your chat further back. ID review and first-withdrawal review usually take ৬ hours; most other questions are answered quickly.
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Look it up yourself first
The payment steps are in the Deposit Guide and the Withdrawal Guide. For app questions, read App vs Website. If you still can't find the answer, come to chat.
Once you have your answers, you can open a 966OK account today—head to the registration page, enter your mobile number and a password and you're in. If you'd rather see the numbers first, log in and check your balance and bonuses.